Job Description
📋 Description Building trusting, ongoing relationships with patients, families, caregivers, medical providers, behavioral health providers, and community partners. Engaging high-risk or targeted patient populations through bi-directional communication to address health questions, concerns, barriers, and care needs. Identifying and assessing medical, behavioral health, substance use, social, emotional, and financial needs to support whole-person care. Supporting patients in understanding and following care plans, health goals, preventive care needs, and follow-up. Providing patient education and motivational interviewing support within scope to encourage engagement, adherence, and behavior change. Using multiple communication methods, including phone, text, video visits, patient portals, email, and AI-enabled engagement tools, to engage and support patients. 🎯 Requirements At least 3 years of related experience in patient navigation, community resource navigation, medical assistance, health promotion, care coordination, or a similar role. Experience using EHR systems such as Epic, Athena, Cerner, or related documentation platforms. Demonstrated ability to work effectively in a remote environment. Knowledge of medical terminology, primary care workflows, referral processes, and social drivers of health. Strong critical thinking, problem-solving, and decision-making skills. Ability to prioritize multiple tasks, manage time effectively, and work independently. 🎁 Benefits Work from Home: Guidehealth is a fully remote company, providing flexibility to work from home. Comprehensive Medical, Dental, and Vision plans. 401(k) plan with employer match. Life and Disability insurance with voluntary Life options. Employee Assistance Program (EAP). Paid time off and paid parental leave.
