Associate Billing Specialist

📋 Description Handle customer billing and subscription inquiries via email and phone. Manage billing support tickets, prioritize requests, and follow up. Resolve complex billing issues including refunds, credits, and compensation. Gather information to support credit decisions and maintain records. Escalate complex cases and collaborate with internal teams. Analyze billing trends and recommend process improvements. 🎯 Requirements Experience in billing support, subscription management, or similar role. English and Spanish communication skills (written and verbal). Analytical and problem-solving abilities with a customer-focused mindset. Attention to detail with the ability to make accurate decisions in sensitive situations. Proficiency in Excel or Google Sheets. Experience using Zendesk or similar ticketing systems; availability Mon–Fri 06:00–15:00 UTC. 🎁 Benefits Fully remote work environment with a remote-first culture. Paid time off in line with local labor requirements. Monthly wellness Fridays offering long weekends. Fully paid parental leave. Home office stipend based on country of residence. Access to professional development courses and learning opportunities.