Job Description
📋 Description Investigate suspected Account Takeover (ATO) and identity fraud cases. Verify customer identities and assess unusual access attempts. Secure compromised accounts and support recovery processes. Communicate with affected customers with empathy throughout resolution. Manage multiple investigations with accuracy and SLAs. Identify emerging fraud patterns and contribute to prevention efforts. 🎯 Requirements 1+ year direct fraud investigation experience (ATO or identity verification). Understanding of fraud management frameworks and prevention controls. Strong analytical skills to collect, organize, interpret data. Attention to detail and ability to spot anomalies. Excellent written and verbal communication. Customer-focused with empathy in sensitive situations. 🎁 Benefits Fixed-term remote contract opportunity across Canada. Comprehensive health benefits and life insurance coverage. Employer-supported long-term savings program. 20 vacation days, wellness days, and unlimited sick and mental health days. Opportunity to work remotely from outside Canada up to 90 days/year. Collaborative environment with teams focused on innovation and security.
