Job Description
📋 Description Lead and develop a team of Application Support Engineers to drive performance. Oversee day-to-day support: case assignment, workload, escalations, and planning. Ensure coverage to meet demand and SLAs; run regular 1:1s and reviews. Hire, onboard, and retain top performers; foster a customer-focused culture. Provide advanced technical support; act as escalation point; coordinate with teams. Analyze processes and drive improvements; monitor metrics and promote best practices. 🎯 Requirements Bachelor's degree in IT, MIS, Business Admin, CS, or related field. 5+ years ERP/enterprise software experience (Acumatica, Odoo, SAP, NetSuite) in Manufacturing, Supply Chain, or Distribution. 3+ years people management experience leading technical support or related teams. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills; ability to prioritize in a fast-paced environment. Preferred: Acumatica ERP experience; ERP processes, SDLC; distributed/global support; customer-centric. 🎁 Benefits Healthcare benefits (medical, dental, vision) for you and dependents. Short-term and long-term disability coverage. Basic life insurance. 401(k) plan with company match. PTO.
