Customer Success Manager

📋 Description Manage assigned customer accounts and relationships to drive value. Communicate new products, features, upgrades to customers promptly. Help customers derive full value from Ajua products and services. Upsell additional products and solutions to grow revenue. Oversee onboarding: create users, surveys, engagements, approvals. Coordinate onboarding with Product, Sales, Engineering, Finance. 🎯 Requirements Degree from a reputable university. 3+ years account/relationship management experience. Experience in customer service / customer experience. Strong analytical skills and ability to translate data into insights. Excellent communication and cross-functional collaboration. Proactive, organized, self-driven with high computer literacy. 🎁 Benefits Building impactful products that shape businesses and consumers in Africa. Great work environment with brilliant minds at Ajua. Competitive salary and benefits. Growth-stage startup with dynamic work environment. Ajua is an equal opportunity employer.