Associate Billing Specialist

📋 Description Handle customer billing and subscription inquiries via email and phone; ensure timely resolutions. Manage billing support tickets; prioritize requests; own cases. Resolve complex billing issues, including refunds and credits. Gather information to support credit/refund decisions; maintain subscription records. Escalate complex cases and collaborate with internal teams for solutions. Analyze billing support trends and suggest process improvements. 🎯 Requirements Experience in billing support, subscription management, or customer service. Strong written and verbal communication in English and Spanish. Excellent analytical and problem-solving with a customer-focused mindset. Attention to detail and ability to make accurate decisions in sensitive situations. Experience with billing processes, subscription systems, or support platforms. Availability to work Monday–Friday, 06:00 AM–3:00 PM UTC. 🎁 Benefits Fully remote work environment with a remote-first culture. Paid time off in accordance with local labor requirements. Monthly wellness Fridays providing an additional long weekend. Fully paid parental leave. Home office stipend based on country of residence. Access to professional development courses and learning opportunities.