Customer Onboarding Executive (Chinese-speaking)

📋 Description Manage end-to-end onboarding for rated companies via email and phone. Serve as main client contact during onboarding, addressing questions. Conduct meetings to understand needs and establish onboarding plans. Listen, understand, and engage with customers to propose options. Develop understanding of CyberVadis platform, processes and practices. Monitor onboarding progress and address issues to meet milestones. 🎯 Requirements Bachelor's degree in a relevant field or equivalent work experience. Fluent in English and Chinese (a must) Experience in customer onboarding or support, preferably in tech Excellent communication and interpersonal skills Strong problem-solving skills; able to drive resolution Proficient in using CRM systems and other software 🎁 Benefits Office and IT equipment provided Optional health care upon entry Optional pension insurance after 12 months Annual performance bonus Flexible working hours Hybrid/full remote work