Job Description
📋 Description Lead daily operations to ensure service delivery and SLAs. Oversee workforce planning, scheduling, and capacity management. Monitor dashboards and performance metrics to identify risks and trends. Escalate and resolve complex operational, customer, or internal issues. Promote a collaborative, customer-focused culture across cross-functional teams. 🎯 Requirements 1+ years of experience in an operations management role. CDD/AML expertise in gambling or financial services, or relevant qualifications. Ability to motivate, coach, and influence teams. Data-driven decision making. Fluent in English. Desirable: experience managing multi-site or international operations. 🎁 Benefits Group Bonus Plan €100 monthly food vouchers 25 days annual leave plus local public holidays Hybrid work with 2+ office days per week Transport and utilities support ShareSave Scheme
