Job Description
📋 Description Develop and maintain dashboards and reports for contact centre KPIs Analyze data from multiple sources to identify trends and drivers Support forecasting, workforce planning, scheduling, and capacity management Monitor operational, quality, productivity, and customer experience metrics Ensure data integrity across systems and reporting environments Prepare and deliver recurring and ad hoc reports with actionable insights 🎯 Requirements Bachelor's degree or equivalent 2+ years in data analytics, reporting, BI Advanced Excel; Power BI dashboards Experience with reporting tools and large datasets AWS data environments familiarity (asset) Excellent communication and stakeholder management 🎁 Benefits Performance-based incentives where applicable Comprehensive health, life, and accident insurance Retirement savings program Tuition reimbursement and professional development opportunities Fully remote work opportunity within Canada Access to training, mentorship, and career growth opportunities
