Job Description
📋 Description Oversee tenant engagement and amenity programs across multiple properties. Lead direct and PM-managed teams to deliver hospitality standards. Roll out new initiatives, build ops playbooks, and troubleshoot service issues. Conduct property visits, audits, and performance reviews. Onboard new properties and transition to steady-state operations. Partner with landlords/Property Management to align on performance and experience standards. 🎯 Requirements 7-10 years in multi-unit hospitality operations or similar. Operate effectively in highly ambiguous environments. Translate ambiguous responsibilities into detailed project plans and execute. Excellent verbal and written communication; able to present. Experience in a metrics-based management culture. Experience with the commercial real estate industry. 🎁 Benefits Heavily subsidized medical, dental, and vision plans. Flexible paid time off. Paid parental leave. Annual professional development grants. 401(k) retirement savings program. Wellness initiatives and employee support programs.
