Strategic Programme Manager - Customer Experience

📋 Description Own and drive digital content and self-serve CX programs, incl. help center strategy. Lead improvements to the help center by identifying content gaps and friction. Drive digital content strategy across education, onboarding, and FAQs, plus knowledge. Build and improve self-serve journeys to reduce customer effort and time-to-value. Partner with Product, Support, Eng, Marketing, and Data to launch AI automation in self-serve. Use customer insights and data to prioritise improvements and measure impact. 🎯 Requirements Program mgmt in CX, Digital CX, Content Ops, or similar. CX experience with digital touchpoints impacting effort and outcomes. Experience leading or supporting help center, self-service, knowledge, or community programs. Experience driving AI and automated self-service solutions. Structured, analytical mindset to identify friction and act. Strong cross-functional collaboration with Product, Eng, Support, Data. 🎁 Benefits Global, diverse team across 100 nationalities. English as company language. Opportunity to shape AI and automation in self-service. Collaborative environment across Product, Data, and CX.