Job Description
📋 Description Act as primary help desk contact; manage Jira Service Management to ensure uptime. Manage identity services: Okta, AD/Azure AD, Google Workspace, Jamf, Intune. Lead onboarding/offboarding: workstation deployment, accounts, hardware. Troubleshoot Windows, macOS, and Linux (Ubuntu) issues. Provision and maintain on-prem servers; manage antivirus and endpoint tools. Procure IT hardware and track inventory; support events; after-hours on-call. 🎯 Requirements IT Service Desk experience with on-site and remote support. Systems administration across Windows, macOS, Linux. Identity and cloud proficiency: Okta, Google Workspace, Microsoft 365, AD/Azure AD. Security fundamentals and enterprise network administration; zero-trust concepts. Operational discipline: Jira and Confluence for docs, inventory, and projects. Mindset: troubleshooter, calm under pressure, customer-first communication, team-oriented. 🎁 Benefits Comprehensive health benefits, 24/7 virtual healthcare access, wellness programs. RRSP/401K matching and a Variable Incentive Plan. Mio-Days and flexible vacation policy. Internet subsidy, remote work allowance, enhanced leave for new parents.
