Job Description
📋 Description Onboard, retain, and grow customer accounts. Lead onboarding of new cities and manage partner relations. Build customer success processes and playbooks. Synthesize learnings to shape product and sales decisions. Partner with product and sales to translate learnings into improvements. 🎯 Requirements 7+ years in Customer Success at tech companies or startups. 2+ years enterprise client management experience. Strong client-services background; calm under pressure. Clear, data-driven communicator who can pitch solutions. Strategic problem solver with first-principles approach. Excellent project management; able to juggle multiple programs. 🎁 Benefits Flexible PTO, top-tier health/dental/vision, and 401(k). Work location: San Francisco — in-office most days.
