Service Delivery Manager - Offshore

📋 Description SPOC for MSP and customer, overseeing contract deliverables. Lead governance calls and quarterly reviews with MSP and customer. Guide PSC and MSP to drive BAU ops; propose new use cases to boost adoption. Analyze customer needs; map to Nexthink features; present insights. Develop and drive the Service Delivery Strategy; align with customer goals. Coordinate cross-functional teams; ensure timely, high-quality deliverables. 🎯 Requirements Bachelor's degree in CS or CE preferred. 8-10 years in technical consulting, analytics, and automation; PM skills. Knowledge of Nexthink or similar DEM tools is advantageous. Flexible to work in UK/US shifts. Strong analytical, data-driven, and automation mindset. EUC expertise: Windows, Office 365, EUC apps; IT operations knowledge. 🎁 Benefits Permanent contract with competitive compensation. Health insurance including OPD coverage (dental, vision, pharmacy). Hybrid work model balancing office and remote. Flexible hours and unlimited vacation plus holidays. Free access to professional training platforms. Personal accident insurance with coverage up to 3x annual CTC.