Customer Experience Manager

📋 Description Own the end-to-end customer journey from onboarding to renewal. Identify friction points and delights across product touchpoints. Ensure a consistent, high-quality experience across teams. Turn feedback and data into actionable CX initiatives. Collaborate with Product and Engineering to shape roadmaps. Build CX metrics and dashboards; report insights to leadership. 🎯 Requirements 3-6+ years in Customer Experience, Customer Success, Ops in B2B SaaS. Strong understanding of SaaS lifecycles, onboarding, retention, renewals. Experience cross-functional with Product, Eng, Support, GTM. Data-driven with ability to turn insights into action. Excellent communication and stakeholder management. Nice to Have: CX program experience; familiarity with Zendesk or Gainsight. 🎁 Benefits High-impact role with visibility across the company. Shape how customers experience a growing SaaS platform. Collaborative, product-driven culture. Competitive compensation and benefits.