Technical Support

📋 Description Provide incident management for Americas-based office and field employees. Install and configure laptops, desktops, mobile devices, and peripherals. Install software on laptops, desktops, and mobile devices. Troubleshoot and resolve issues with hardware, software, and telephony. Set up equipment for new hires and provide IT training. Manage tickets in ITSM and meet service levels. 🎯 Requirements 2-4 years desktop support, help desk, or incident management experience. 1-3 years supporting C-suite executives or VIPs. Experience supporting Microsoft Active Directory. Experience supporting Windows 10 and Windows 11. Experience supporting Microsoft Office 365 applications. Excellent verbal and written communication skills.