Head, Business Process Transformation

📋 Description Lead multi-year process re-engineering across customer support. Standardize SOPs and end-to-end workflows across countries. Drive business readiness and change adoption across markets. Align country operating models with regional product capabilities. Partner with Product, Engineering, and Tech to enable future operating model. Oversee governance across core support channels. 🎯 Requirements 10–15 years in leadership of BPR, ERP/CRM rollouts. Proven track record mapping E2E processes and SOP governance. Lead change, readiness, and GTM adoption for software rollouts. Executive presence with experience managing cross-functional stakeholders. Advanced knowledge of Lean, Six Sigma, TOM and continuous improvement. 🎁 Benefits Term Life Insurance and Medical Insurance. GrabFlex benefits package. Parental and Birthday leave; LASA volunteering leave. Grabber Assistance Programme. FlexWork with differentiated hours.