IT Office Support Engineer

📋 Description Primary IT contact for the Boston office; provide L1/L2 support. Resolve laptops, workstations, lab gear, AV, and meeting-room issues. Roll out endpoint management tooling; maintain asset records. Help build scalable IT infrastructure with autonomy and pragmatism. Partner with engineers/developers; communicate clearly. Travel occasionally to other offices as needed. 🎯 Requirements 2+ years in IT support (L1/L2) experience. Hands-on Windows, macOS, and Linux (Ubuntu) endpoints. MDM/EMM knowledge; JumpCloud, Jamf, or Intune experience. Comfort with highly technical users; communicate at their level. Proactive problem-solver; align with security standards. AV/meeting room systems knowledge across Google Meet, Zoom Rooms, Teams. 🎁 Benefits Foundational IT role with engineers building humanoid robots. Ownership as IT presence in your office; autonomy. Shape IT infra and culture as we scale across North America. Collaborate with IT Ops, Cyber, ITSM across London, Boston, Vancouver. Competitive salary; growth across endpoint management, AV, IT security; equity. US-based health coverage; PTO, sick leave, and holidays; 401(k) with employer match.