Support Engineer II (Bengaluru)

📋 Description Primary point of contact for inbound customer support requests Support customers via ticketing system and internal tools Field, reproduce, and escalate product issues as needed Own and follow through on customer resolutions Communicate technical issues clearly; assist in training and docs 🎯 Requirements Strong troubleshooting and analysis skills 1+ year of B2B software or web hosting support Experience with customer accounts and a ticketing system Excellent written and verbal communication; willing to take on responsibility Flexible schedule and ability to work independently Familiar with DNS, HTTP, CDNs, caching; Nslookup, Dig, Curl, Wget