Technical Support Co-ordinator - 6 month FTC

📋 Description Provide technical admin support on radio service contracts and incidents. Plan and schedule RSS tasks; communicate with customers. Monitor incidents and assist with resolution; maintain incident status. Support customer sales orders and queries; track fulfilment. Escalate to engineers and RSS management as needed. Liaise with CMDB to update asset data. 🎯 Requirements GCSE English and Maths Excellent written and verbal communication Windows and MS Office applications (Excel/Word/MS Access) Experience in a support team environment ITIL V3/V4 awareness or certification Valid UK Driving Licence 🎁 Benefits 25 days holiday with buy/sell option 4x basic salary life assurance Group Pension Plan Flexible benefits package