Manager, Scaled Customer Success - London

📋 Description Lead and develop a team of 6+ Scaled CSMs across the U.S. and UK. Manage a $22M+ ARR book in emerging and mid-market segments. Design scalable, data-driven engagement programs. Partner with Product and RevOps to build automated engagement. Drive renewals and revenue protection at scale. 🎯 Requirements 5+ years in Customer Success or Account Mgmt in SaaS; 2+ in people mgmt. Experience leading scaled or digital CS motions with high-volume books. Planhat preferred; Gainsight, Vitally, or ChurnZero experience. Familiar with AI and automation to improve engagement at scale. Technically curious; able to build basic programs and automations. Commercially sharp; skilled in renewals and expansions. 🎁 Benefits Competitive salary + stock options. Paid parental leave: 16 weeks primary, 5 weeks secondary. 25 days annual leave + public holidays. Cycle to work scheme (London). Private Medical Insurance (UK). Work from home setup.