Job Description
📋 Description Build and run renewal delivery operations across team and partners Manage capacity, coverage, and team structures across portfolios Ensure delivery meets SLAs, quality standards, and customer expectations Translate strategy into workflows, playbooks, and execution frameworks Iterate early-stage motions into scalable, repeatable playbooks Own retention outcomes with data‑driven forecasting and risk plans 🎯 Requirements 10+ years leading renewals, CS, or managed delivery with direct retention ownership Experience in AI-enabled environments with AI agents and automation Proven ability to scale operational processes in early-stage or evolving environments Strong discipline across service levels, forecasting, quality, and accountability Experience managing distributed or global delivery teams (outsourced/nearshore) Background with Deal Desk, Pricing, or Quoting in renewals 🎁 Benefits Fully covered medical premiums for employees Flexible PTO 401(k) plan Dental and vision coverage Remote work options $10,000 lifetime fertility stipend
