Job Description
📋 Description Manage and review Knowledge Articles per CSC processes Develop and promote Knowledge Management activities across ICT teams Ensure new Knowledge Articles are reviewed before publication Archive outdated articles and regularly review existing ones Improve First Time Fix and customer satisfaction via knowledge sharing Collaborate with Problem Management to record, manage and use workarounds 🎯 Requirements Experience working within an ITIL role Good understanding of Service Management processes Self-motivated and flexible Ability to work under pressure Experience using a Service Management Tool Excellent knowledge of MS Excel 🎁 Benefits Private Medical Cover funded by NEC for Employees 25 days paid holiday with the option to buy/sell 4x basic salary life assurance funded by NEC Group Pension Plan with employer contributions up to 8.5% Flexible benefits to suit your needs LinkedIn Learning access for all colleagues
