Supervisor, IT Helpdesk

📋 Description Guide Helpdesk staff on procedures, policies, and tech. Ensure SLAs are met and resolve issues. Maintain Helpdesk staff schedules and address issues. Conduct biweekly 1:1s with direct reports. Lead weekly regional meetings for Helpdesk staff. Mentor and train Helpdesk staff. 🎯 Requirements Ability to work independently Build processes to improve quality and timely closure Okta User/Group Administration (3+ years) Google Workspace Admin (3+ years) Macintosh and Windows configuration/administration (3+ years) Troubleshooting Desktop Hardware