Job Description
📋 Description Lead and develop onboarding specialists and managers. Set clear goals aligned with department objectives; coach team. Manage workload, capacity, and service quality. Recruit, onboard, and train to build a high-performing team. Coordinate with Implementation, Product, Ops for smooth execution. Track KPIs such as installation time, activation, CSAT/NPS. 🎯 Requirements 8+ years in customer success or related roles. 3+ years leading and developing teams. Fintech or SaaS experience preferred. Bilingual English/Spanish strongly preferred. Bachelor’s degree in Hospitality Management, Business Administration, or related field; equivalent accepted. CRM tools experience (Salesforce preferred). 🎁 Benefits Medical, Dental, and Vision options nationwide. HSA with Employer Match. Company-Paid Life Insurance & Disability. 401(k) Retirement Savings with Employer Match. Restricted Stock Units (RSUs). Paid Parental Leave.
