Customer Success Operations Manager

📋 Description Lead, coach, and develop a team of Customer Success Managers with coaching and career growth. Establish scalable coaching frameworks to boost team performance, call quality, and outcomes. Own day-to-day rhythm with performance monitoring, real-time decisions, and coordination. Serve as primary escalation point for operational challenges, issues, and process questions. Partner with senior leadership to translate priorities into team objectives and plans. Analyze performance trends to identify risks and opportunities and coach accordingly. 🎯 Requirements 8+ years leading people in high-volume ops; 2+ years managing other managers. Proven revenue/conversion ownership via a manager layer. Strong coaching instincts to develop leaders. Comfortable reading dashboards and translating data into direction. Exceptional communicator across all levels. High operational IQ; enjoy on-floor execution and structure. Experience leading process improvement from problem to implementation. Experience in outbound revenue-generating success team or sales-adjacent customer success environment. 🎁 Benefits Equal opportunity employer. Reasonable accommodation for applicants with disabilities. Accommodations contact: [email protected]. Job Applicant Privacy Policy link. Check out recruiting scams resources.