Job Description
📋 Description Deal with customers via letter, email and phone to ensure service delivery. Meet deadlines with minimum supervision. Maintain workload per RTI and Subsidy rules. Coach and mentor junior staff/colleagues. Share best practices and lead update sessions with the team. Keep knowledge up to date through publications and training. 🎯 Requirements Experience using Northgate / Academy / IBS (Civica) systems Proven problem solving skills Good customer service and communication skills Working knowledge of Housing Benefits / Council Tax IT competent Self-motivated 🎁 Benefits Private Medical Cover funded by NEC 25 days paid holiday (buy/sell) Life assurance 4x basic salary Pension plan with employer contributions up to 8.5% Flexible benefits to suit your needs Employee assistance programme
