Service Desk Manager

📋 Description Develop and own end-to-end Service Desk and Incident Management processes. Lead a global team across Hartlepool, Chippenham, and India. Collaborate with stakeholders to meet business needs. Monitor KPIs/CSFs and align services with IT strategy. Ensure ISO 20000 compliance and support audits. Onboard new services and ensure successful take-on. 🎯 Requirements Extensive service desk management experience in a complex organisation. Strong Stakeholder Management. Resource Management. Excellent communication and business writing. Working knowledge of ISO 20000 Service Management Standard. Ability to lead and mentor the team. 🎁 Benefits Private Medical Cover for employees. 25 days holiday per year with buy/sell option. Life assurance of 4x salary. Group Pension Plan with employer contributions up to 8.5%. Flexible benefits to suit individual needs. LinkedIn Learning access for all colleagues.