Job Description
📋 Description Own a portfolio of enterprise customers, drive onboarding and renewals Proactively monitor account health and develop health improvement plans Translate data/storage/cloud architecture into business value for leaders Partner with Sales, Product, Operations, and Engineering to resolve escalations Enable and support OEM and Channel partners, driving joint growth Provide customer insights and product feedback to stakeholders 🎯 Requirements Strong technical aptitude in data, storage, and cloud tech (AWS/Azure/GCP) 5+ years in CS/AM/Partner Success in B2B SaaS or Cloud Infra Ability to tailor communication for diverse audiences, including C-Suite Experience managing up to 50 enterprise accounts and OEM/Channel partners Strong SaaS metrics knowledge: NRR, churn, adoption, GRR Experience with CS/CRM tools (Planhat, Gainsight) 🎁 Benefits Pre-IPO stock options Flexible time-off policy HSA and PPO health insurance options Dental and Vision insurance 401(k) plan Choice of ORCA card or parking subsidy
