Job Description
📋 Description Lead a portfolio of Nexthink Enterprise customers to drive adoption and retention. Guide customers along the DEX journey using Nexthink's DEX Methodology. Collaborate with Sales, Solution Consulting, Professional Services, Support and Product to drive outcomes. Deliver on-time renewals and achieve renewal targets. Identify expansion opportunities via Professional Services or upsell Nexthink services. Architect and deliver DEX workshops to educate users and quantify value. 🎯 Requirements 5+ years as a Customer Success Manager in software with large enterprise accounts. Drive the DEX Methodology to adoption and value realization. Strong business acumen to craft pragmatic solutions. Technical background or savvy to learn Nexthink products and IT lifecycle. Excellent written, verbal, and interpersonal communication with senior leaders. Willing to travel 25-50% in the US and internationally. 🎁 Benefits Hybrid work model balancing office and remote work. Flexible hours and unlimited vacation. 100% company-paid health, dental, and vision benefits. 401(k) plan with company match. Access to professional training platforms.
