Job Description
📋 Description Lead a CS team for high-value, multi-location accounts. Drive retention, expansion, and measurable outcomes. Collaborate with SVP CS and cross-functional partners. Build and develop a high-performing CS organization. Role is 100% remote; preference for SF/LA/Chicago/NY. 🎯 Requirements 7+ years in customer success, account management, or retention. 3+ years leading CS/AM teams. Experience with high-ARR, multi-location accounts. Experience with franchises or multi-stakeholder clients. Customer-centric mindset and long-term partnerships. Strong analytics to drive retention and growth. Excellent written and verbal communication; exec relations. Familiarity with SaaS, restaurant tech, online ordering, or POS. 🎁 Benefits Comprehensive health coverage Remote-first workplace Unlimited PTO Additional perks
