Job Description
📋 Description Design Zendesk automations to cut repetitive support work. Build AI-driven workflows for summarization, sentiment, and responses. Create low-code integrations with Workato and Zapier linking Zendesk, Salesforce, ClickUp. Own automation lifecycle from discovery to deployment and optimization. Ensure seamless data flow and reporting across CX tools. Monitor health, SLAs, and collect feedback for improvements. 🎯 Requirements 3–5+ years in systems administration, business systems engineering, or CX platform work. Proven automation/integration shipping to production with measurable value. Hands-on Zendesk admin-level experience. Experience with REST APIs, webhooks, and integration tools (Workato, Zapier). Fast-paced, multi-hat environment experience. Optional: experience with ClickUp, Maven/chatbots, GTM systems, or support SaaS.
