Customer Education Manager

📋 Description Own a key segment of the MaintainX curriculum and map it to role outcomes. Conduct research on your learning audience to stay current on motivations. Use ADDIE and SAM models to develop instructional content. Design and execute a content maintenance strategy aligned to the product roadmap. Develop a content distribution plan across help docs, in-app guidance, and marketing materials. Help define the Customer Education roadmap with your broader team. 🎯 Requirements Five+ years in an education-related role (Education/Training/LD) or teaching. Three+ years developing eLearning content. Proficiency with video production tools such as Camtasia. Proficiency with course authoring tools such as Articulate, Adobe Captivate, or Parta. Familiarity with learning management systems. Experience collaborating with SMEs for content ideation and review. 🎁 Benefits Competitive salary and meaningful equity opportunities. Healthcare, dental, and vision coverage. 401(k) / RRSP program. Take what you need PTO. A Work Culture with global teams and meritocracy.