Customer Support / Content Moderation (Content Processing Specialist)

📋 Description Moderate reviews and comments per brand guidelines. Analyze user feedback to decide moderation/escalation. Monitor and engage with reviews across platforms in brand voice. Respond to customers via public responses, chat, email, DMs. Identify trends in customer communications and share with the team. Work with clients to ensure safe communities and align with guidelines. 🎯 Requirements High School Diploma or equivalent Personal PC/laptop with webcam Stable home internet 2+ years in moderation, CX support, or digital customer service Fluent in English and Portuguese (written and spoken) Able to work 8-hour rotating shifts 🎁 Benefits 100% Remote position Continuous learning and career growth Competitive compensation by location Work with some of the world’s coolest brands Diverse, global team environment