Content Processing Specialist (Content Moderation & Engagement)

📋 Description Moderate reviews and comments per brand guidelines Analyze feedback to moderate or escalate issues Monitor and engage across platforms in the right brand tone Respond to customers via public replies, chat, email, DMs Identify trends and stay updated on social media lingo Ensure communities stay safe and aligned with guidelines 🎯 Requirements High School Diploma or equivalent Personal PC/laptop with webcam Stable home internet connection 2+ years in moderation, CX support, or digital customer service Fluent in English and Portuguese (written and oral) Strong communication; calm under pressure; 8-hour rotating shifts 🎁 Benefits 100% Remote position Continuous learning and career growth Competitive compensation based on location market rates Work with some of the world’s coolest and most innovative brands Welcoming environment open to feedback and suggestions Diverse and global team