Senior Specialist Sales Support

📋 Description Handle inbound/outbound calls, emails, and chats from real estate agents about Equator accounts. Upsell memberships to agents to provide qualified leads for listings. Provide prompt, efficient customer service and address inquiries. Troubleshoot and resolve technical issues for the Equator platform. Conduct product demos to show benefits of Equator's services. Maintain accurate customer records and update CRM data. Collaborate with the sales team to identify upselling opportunities. Assist in developing and implementing sales strategies to improve retention. Generate and qualify leads. Prepare and deliver reports on customer interactions, sales activities, and metrics. Stay updated on industry trends, competitors, and Equator updates. Participate in ongoing training to boost product knowledge and service skills. 🎯 Requirements Graduate with 3+ years experience in sales support, preferably in Mortgage domain. Hands-on experience using software applications. Hunter mentality, generate revenue via leads and warm calling, while meeting sales goals. Experience in Inside Sales or Account Management, ideally in Real Estate Services or Cloud-based Web Services. Experienced in customer service, sales, retention, and handling objections/escalations. Experience with CRMs (Avature, Encore, Salesforce) or ticketing systems (Zendesk). Strong communication and relationship-building skills.