Operations Manager

📋 Description Enforce daily service objective performance goal of 95% - 100% Develop supervisor team; set expectations, train, coach, appraise Ensure performance goals meet pre-established expectations Manage and monitor project start-up; assess needs, design and development Implement innovative approaches to maximize efficiency and profitability Oversee daily IT processes; ensure results are reported accurately 🎯 Requirements Bachelor’s degree or related equivalent experience. Extensive project and operations Mgmt in CS/call center. Client advocates with strong customer service skills. Excellent interpersonal skills. Ability to manage multiple programs with attention to detail. Knowledge of interviewing and selection process.