Customer Experience Associate

📋 Description Deliver timely, accurate support to customers via email, phone, and social media Identify, investigate, and solve inquiries that exceed expectations Organize and tag support tickets to identify trends and KPIs Update and maintain support collateral to educate and delight customers Make recommendations based on customer feedback to improve processes Embody Dopple’s values to deliver a world-class customer experience 🎯 Requirements Personable, patient with problem-solving mindset Fast learner thriving in fast-paced environments Customer-first mentality Proficient with business software (G Suite, Slack) Strong communication and teamwork Able to work quickly under pressure; interest in fashion/ecommerce/tech