Jr. Support Operations Analyst

📋 Description End-to-end case ownership for high-impact escalated issues Monitor support data to detect failure patterns early Diagnose root causes, not symptoms Design operational fixes and workflows to remove friction Propose automations to cut costs and speed up resolution Build support flows and Knowledge Base content 🎯 Requirements Customer obsession and accountability Degree completed/final-semester in Engineering, Mathematics, Economics, Data, or Business Administration Problem-solving mindset Data skills: Excel/Google Sheets; interest in SQL/Python Effective communication and cross-functional collaboration Basic SQL or automation scripts; familiarity with AI tools