Job Description
📋 Description Act as strategic advisor on ITSM, ITAM, ESM, ITOM and AI. Drive adoption and measurable value through customer stories and journeys. Build scalable enablement assets (playbooks, ROI models, dashboards). Lead workshops, webinars, and enablement programs. Partner with GTM teams to align programs and outcomes. 🎯 Requirements 5+ years in customer success, solutions engineering, or related roles. Experience running workshops and executive engagements. Cross-functional collaboration with Product, Engineering, Support, Sales, CS. ITIL principles and service management knowledge. ESM, workflow automation, and AI-enabled ops expertise. Enterprise SaaS platforms for service management. 🎁 Benefits Travel up to 30%. Comprehensive medical, dental, vision, disability and life insurance. ESPP, flexible PTO, flexible spending, commuter benefits. Adoption and parental leave; inclusive culture.
