Job Description
📋 Description Create Demand: conduct workflow audits, discovery, and workshops. Promote AI best practices, customer use cases, and success frameworks. Increase Win Probability: advise on industry trends, AI, and transformation. Expand Accounts: partner with CSM/AM to support adoption insights and growth opportunities. Scale the Revenue Engines: build scalable assets and lead enablement programs. Protect Revenue: proactive engagement, adoption planning, and risk mitigation. 🎯 Requirements 5+ years in CS, Solutions Eng, Technical Consulting, or related roles. Experience leading workshops, enablement sessions, and executive engagements. Cross-functional collaboration with Product, Eng, Support, Sales, CS. Knowledge of ITIL; ITIL cert preferred. Strong ITSM/ESM, workflow automation, and digital workplace experience. Enterprise SaaS platforms for service management, workflow, or AI. 🎁 Benefits Dental, medical, vision, disability, and life insurance. ESPP, flexible PTO, commuter benefits, and wellness programs. Adoption and parental leave benefits. Global, diverse, equal-opportunity workplace.
