Lead - Customer Success Engineer

📋 Description Act as strategic advisor on industry trends, AI, service management. Develop and showcase customer success stories and outcomes. Guide ITSM/ESM/ITAM/ITOM to align capabilities with business outcomes. Partner with CS and AMs to drive expansion via adoption insights. Build scalable enablement assets and reusable workshops. Drive proactive engagement to improve adoption, reduce risk, and retention. 🎯 Requirements 5+ years in Customer Success, Solutions Engineering, or related roles. Experience leading workshops and executive engagements. Cross-functional collaboration with Product, Engineering, Support, Sales, and CS. ITIL principles knowledge; ITIL certification preferred. Strong understanding of ESM, workflow automation, and digital workplace processes. Experience with enterprise SaaS platforms for service management and workflows. Deep understanding of workflow optimization, automation, analytics, and AI. Strong analytical, communication, and stakeholder management skills.