Job Description
📋 Description Onboarding support: guide customers through integration. API and library guidance: help integrate with Constructor APIs. Troubleshooting: resolve integration issues with CS teams. Index configuration: configure catalogs, facets, search and sort. Communication: liaison between customers and technical resources. Process improvement: document issues and improve onboarding. 🎯 Requirements Proven experience in customer or technical support. REST-based web services, APIs, integration basics. Excellent communication and ability to explain tech to non-technical audiences. Detail-oriented with commitment to delivering exceptional customer support. Strong problem-solving and proactive issue resolution. Able to support customers and team members in European timezones. 🎁 Benefits Fully remote team - choose where you live. Regular team offsite events to connect and collaborate. Unlimited vacation with recommended minimum 3 weeks per year. Home office stipend. Apple laptops provided for new employees. Training and development budget each year.
