Principal Support Engineer (L3, Edge Cloud)

📋 Description Act as final escalation point for complex cloud infra issues. Investigate and resolve advanced incidents across compute, storage, and networking. Analyze logs, metrics, and configs to identify root causes. Own high-severity incidents and coordinate with Eng, DevOps, SRE, and Ops. Contribute to RCA and preventive action plans. Support deployment, upgrades, and maintenance of production Cloud environments. 🎯 Requirements 5+ years of experience in Cloud infrastructure support, system administration, or technical operations. Strong cloud tech: Compute (VMs, containers, Kubernetes), Networking (VPCs, DNS, firewalls), Storage, Security (IAM, encryption). Hands-on experience with Linux/Unix systems. Experience with at least one major cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud). Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk). English level B2 or higher. 🎁 Benefits Competitive compensation Flexible working hours and remote options depending on role. Work from anywhere in the world for up to 45 days per year Private medical insurance for you and your family Extra paid vacation and sick leave days Language courses to help you connect and grow