IT Support Engineer (Hybrid)

📋 Description Provide L2 ticket-based support for internal server and cloud apps per SLA. Manage employee onboarding, laptops, MDM, encryption and antivirus. Maintain office network infrastructure (Wi‑Fi, APs, Chrome casts) and coordinate with ISP. Monitor applications and systems with alerts to ensure health. Maintain configurations on routers, firewalls, switches, and IP telephony. Ensure domain registrations, SSL certificates, and product licensing up-to-date. 🎯 Requirements 3+ years' experience providing L1/L2 support via a ticketing system. 2+ years' hands-on laptop support (MacOS, Windows). 1+ year Linux sysadmin, including DNS and SSL. 1+ year network administration. 1+ year app support for Google Workspace, Slack, and Zoom. Strong English communication (written and speaking). 🎁 Benefits Equity: company equity for all employees. 26 vacation days, 12 Wellness Days, 24 volunteer hours. Appfire University for on-demand development. Luxmed private healthcare and UNUM life insurance. 150 PLN/month for Multisport or experiences. 200 PLN net monthly home office allowance.