Regional Manager, Customer Success

📋 Description Own and manage key accounts, renewals, and ARR expansion Lead and develop distributed CS teams across EMEA & APAC Define regional CS strategies aligned with global vision Partner with Global CS Director to track metrics (NDR, churn) Build scalable onboarding, health scoring, and value realization Collaborate with Sales, Product, Ops, and Marketing for seamless experiences 🎯 Requirements 7+ years in CS or Account Management, with 3+ years people mgmt Proven retention, expansion, and satisfaction targets in B2B SaaS Experience across EMEA & APAC with customers/teams Operational excellence in process design, forecasting, metrics Experience in Crypto/Financial Services/Payments/RegTech or tech Global mindset, culturally aware, adaptable; interest in blockchain 🎁 Benefits Hybrid work with up to 90 days remote per year £500 remote work budget for home office setup $1,000 Learning & Development budget 25 days of annual leave plus bank holidays; birthday day Enhanced parental leave: 16 weeks fully-paid