Job Description
📋 Description Serve as primary contact for customers from onboarding through support, building relationships. Collaborate with Sales during pre-sales to ensure smooth handover and clear expectations. Manage end-to-end implementation, timelines, milestones, and risks. Lead professional services engagements: integrations, data migrations, reporting. Partner with cross-functional teams to deliver a seamless implementation. Understand customer goals and challenges; provide guidance to drive adoption. 🎯 Requirements Bachelor's degree 3+ years in customer implementation, onboarding, PM, or consulting Experience managing multiple concurrent customer implementations Experience leading professional services engagements (integrations, migrations, reporting) Experience translating customer needs into implementation plans Experience in a customer-facing role with HR leaders and recruiters 🎁 Benefits Competitive compensation Comprehensive Health, Life, and AD&D Insurance Financial Wellness: 401K and retirement plan Stay Connected: Cell phone reimbursement Apple gear provided Employee Assistance Program (EAP)
