Retail Fines & Returns Analyst

📋 Description Resolve retailer chargebacks, shipping fines, infractions, and return issues. Navigate retailer compliance and shipping processes in a fast-paced env. Report to the Manager of Claims & Returns Operations; collaborate with cross-functional teams. Work with Cricut systems and retailer portals in daily operations. Thoroughly analyze fines and chargebacks to identify trends and prevention opportunities. Own the dispute process from documentation to resolution; track status. 🎯 Requirements Strong attention to detail and organization. Experience in operations, logistics, retail compliance, or data analysis. Strong problem-solving and critical-thinking; ask good questions. Excellent written and oral communication skills. Experience with tier 1 ERP systems; SAP experience preferred. Strong Excel skills: PivotTables, XLOOKUP, charts and data cleanup. 🎁 Benefits Medical, dental, and vision coverage. 401(k) match. Generous PTO. Tuition reimbursement. Yearly lifestyle stipend. Employee discounts.