Service Management Coordinator

📋 Description Lead and maintain Service Transition process documentation aligned with ITIL best practices Coordinate transition of projects into ICT Operations, including readiness assessments and go-live handover Proactively identify transition risks, gaps, and timeline constraints; escalate and track resolution Develop communication procedures for all service transitions; align operational teams and stakeholders Design, produce ITSM reporting for Service Transition, Incident, and Problem Management Support Incident and Problem Management; contribute to root cause analysis and improvements 🎯 Requirements Bachelor's degree plus 3 years of relevant experience ITIL Foundation certification with hands-on Service Transition experience Minimum 3 years in Service Management, preferably Service Transition Minimum 2 years in Project Management, Operational Readiness, or IT Operations coordination Stakeholder Engagement or Business Relationship Management experience Experience authoring process docs and Knowledge Base Articles in English to production standard