Job Description
📋 Description Own health, retention, and expansion for mid-market accounts. Strategic point of contact for in-region customers. Develop and maintain structured account plans. Monitor usage and health trends; identify churn risk. Lead end-to-end renewal cycles; negotiate terms. Identify expansion opportunities; align with product. 🎯 Requirements Proven experience in CS/Account Management/Renewals in B2B SaaS. Strong retention/renewal forecasting and churn risk mitigation. Ability to drive expansion opportunities; align goals with outcomes. Solid technical/product fluency; translate insights into business value. Experience leading strategic business reviews and executive-level presentations. Data-driven using health scores and analytics to identify trends. 🎁 Benefits Hybrid working: The option to work from almost anywhere for up to 90 days per year. Remote Work Budget: $650 budget to set up your home office space. L&D Budget: $1,000 annual Learning & Development budget to use on growth. Holidays: 25 days of annual leave + US Public Holidays. Birthday Leave: An extra day off for your birthday. Enhanced Parental Leave: 16 weeks fully-paid leave.
